Home Away from Home: How Zoey’s Medical Team Kept Her Comfortable

Zoey’s journey at UPMC Children’s began with a few minor but unsettling symptoms. The four-year–old began experiencing random fevers and soon stopped eating altogether. Her concerned mother, Asterria, sought answers from their local hospital. The diagnosis was strep throat—an explanation that didn’t quite fit the severity of Zoey’s condition. Determined to find an answer, Asterria turned to UPMC Children’s, about 45 minutes away from home.

Urgent Action for Treatment

At UPMC Children’s, the medical team quickly recognized that Zoey’s symptoms were signs of something more serious than strep throat. They didn’t rest until they found the true cause. At 11:00 p.m. that very same night, the diagnosis was advanced neuroblastoma, a rare form of pediatric cancer.

Zoey’s medical team wasted no time in creating a treatment plan. They understood the urgency of the situation but ensured that Zoey and Asterria felt informed and comfortable throughout the process.

Dr. Andrew James Bukowinski, MD, MS, along with his team, acted swiftly. Asterria recalls, “to have an answer and start treatment within a 24-hour timespan was scary, but the team was comforting and didn’t rush me through the process.”

Patient Experience Beyond the Diagnosis

Zoey’s independent personality shone brightly throughout her treatment. She was never shy about expressing her feelings and concerns, advocating for herself every step of the way. The medical staff, recognizing her bravery and need for comfort, made it a priority to build a trusting relationship with her.

The Child Life staff went above and beyond, considering aspects that extended beyond medical care. They made every effort to let Zoey be a kid, despite the upheaval in her routine. From celebrating holidays to finding Zoey’s favorite toys and even playing restaurant games in the middle of the night, these thoughtful gestures helped to ease her fears and provided a sense of normalcy.

Zoey’s doctors even maintained this trust through her participation in a clinical trial in New York. They stayed in regular contact, ensuring that Zoey received consistent and compassionate care. As Asterria reflects on their relationship with Dr. Bukowinski, she says, “He cares. There’s no doubt in my mind that he cares.”

Looking Toward the Future

Five years later, Zoey is now a healthy nine-year-old who has just started fourth grade. She’s loves cheerleading while her twin brother, Zane, plays football. Her older sister, Giana, has taught her the importance of caring for others, including their dog, Winnie.

Zoey has maintained her nurturing personality, volunteering to read to her school’s kindergarten class. Her experiences have inspired her to one day become a doctor. She hopes to help other children facing similar challenges.

Asterria remains hopeful for Zoey’s future, wishing to see her continue to grow and recover from the developmental losses experienced during her inpatient treatment. “I hope to see her life continue to grow and prosper,” she shares.

Put a Child’s Future First

Asterria expresses deep gratitude to the donors who played a crucial role in their journey. “I literally could not have made it without [the donors]. Life adds up while you go through something like this, and as a single mom, the help and resources we received are unmatched. They make a world of difference.”

Zoey’s story illustrates how in a single moment, everything can change for a family. Donors play a critical role in the care, treatment, and research kids like Zoey deserve. Put a child’s future first by donating today.